MAKING DOOR HARDWARE PROCUREMENT EASIER

For purchasing teams, door hardware procurement is rarely as simple as placing an order and moving on. In this blog we’ll share how Selectrite makes door hardware procurement easy, efficient and stress-free.

RELIABLE RELATIONSHIPS WITHOUT COMPROMISING ON PRICE

When projects are moving quickly and timelines are tight, it can create a lot of pressure. One delayed item can impact installers, site programmes and customer expectations. Suddenly, purchasing teams are spending valuable time chasing updates and firefighting problems that shouldn’t exist in the first place.

Often, the signs that your door hardware supplier is underperforming are familiar:

• Constantly chasing for updates

• Waiting too long for answers to simple questions

• Having to source products from multiple suppliers

• Stock availability changing at short notice

• Last-minute project pressure because lead times weren’t clear

You start to lose trust that they can provide what you need, with the extra stress of micro-managing them so you can get the project delivered on time.

The reality is, procurement becomes harder when relationships are built around price alone. While cost will always matter, poor communication often ends up costing more in time, stress and delays.

having one dependable supplier reduces complexity in the supply chain

We work hard to make sure customers have access to the right products and quick turnaround times. We’re continuing to grow our door hardware range so customers can source more from one dependable supplier, helping to reduce complexity and save time.

Most importantly, service has always mattered to us and is the foundation of our business. We know that sometimes purchasing teams simply need quick answers and suppliers who pick up the phone. Whether it’s a stock check, technical question, urgent requirement or aftersales support, our team is here to respond quickly. We’re a small team in a family-run business, so we get to know you and understand how best we can support you. No call centres and long waiting times, just friendly customer service, every time.

By choosing Selectrite, you will have a dedicated account manager who is there to assist you with whatever you need, from initial product selection advice right through to after sales support. Your account manager will only be a phone call, message or email away and will respond quickly and accurately, keeping their word with any promise given.

Are hardware supply delays damaging your project timelines
and customer relationships?

Selectrite can help.

Get in touch with fire door hardware experts at Selectrite today, to discuss your needs.